Delivery & Returns of Trade Orders

We pride ourselves on our outstanding service levels, and it is this combined with our commitment to a full service embroidery programme and a comprehensive stock service that maintains our position as the number one choice for Club, Corporate and Event merchandise.

Marketing and design, customer service and administration and, crucially, graphics and embroidery are all controlled under one roof, maintaining standards of quality and service which are second to none.

Delivery

Plain garments, after being beatifully pressed and packaged, will be sent within 48 hours. Orders received by 1PM will be shippped the following evening.

Crested garments, in general the process takes 2 weeks, following crest approval by the customer.

Any times quoted for delivery or dispatch are estimates only, and can fluctuate dependant on capacity during the year. The Company shall not be liable for failure to meet such times nor shall the Customer be entitled to treat the Contract as repudiated in this event. The Company must be notified of any alleged non-delivery, short delivery or damage to the Goods forthwith and failure to give such notice shall mean that the goods shall be deemed to have been accepted/delivered.

Returns

We request advance approval in writing on returns and once approved we will then send the customer a pre paid courier collection slip. Our policy is no quibble on faults. No responsibility will be accepted for Goods which have been processed or cut into and in any event where one month shall have elapsed from dispatch of Goods.

Goods Damaged in Transit: Carrier and Glenmuir to be notified within 2 days of receipt of goods.

Goods Lost In Transit: Carrier and Glenmuir to be notified within 7 days of despatch date shown on invoice.

To view our full Terms and Conditions of Sale click here.

Glenmuir
Delves Road,
Lanark,
Scotland
ML11 9DX

Contact Customer Services
By Phone : +44(0)1555 662241
By Email : customerservice@glenmuir.co.uk
By Fax : +44(0)1555 663304